Delivery times will vary dependent on the delivery method chosen. once your items are processed a tracking number will be emailed to you with confirmation of order processed. Please allow the UPS or USPS time 24hrs for tracking information to become available within thier system.

FAQs Archive

Q: Are these products dolphin-safe?

Yes! Our manufacturer has a dolphin-safe policy and is among the industry’s leaders in implementing programs to prevent accidental dolphin mortality. All the suppliers of the raw tuna and all suppliers of finished goods must be 100% dolphin-safe.

Q: Are Kettle Creations™ suitable for puppies or kittens?

Yes, our stews are all-life stages, which means they are complete and balanced for all life-stages from growth to adult and senior pets.

Q: Can I track my order?

Yes your order can be tracked when you receive a tracking number and details of the courier in your dispatch confirmation email. You can also login to your My Account and find your order tracking details.

Q: How do I cancel or pause my recurring orders?

Login to your account https://www.lucypetproducts.com/my-account 2. In your my account dashboard find and click on the tab Scheduled Orders 3. Once in Scheduled Orders you can Pause or Delete any recurring orders you may have set up.

Q: I have forgotten/lost my password, how do I reset it?

Customers can always reset their passwords by going to https://www.lucypetproducts. com/my-account 1, Click on Lost Your Password 2. Enter the email address associated with the account. It will then send them a reset link to the email associated to the account. If you have any further problems, please fill in the contact us form and a member of our team will assist you further.

Q: What are the phosphorus and magnesium levels in your dry cat food?

Our dry cat food is formulated to meet all life stages, from a kitten, adult, and senior ages. The phosphorus levels are .29 grams per oz. and magnesium level is .17%, on an as fed basis, which is in accordance with AAFCO guidelines for feline nutrition. This diet is formulated for healthy cats and is not intended for cats with specific dietary restrictions. If your cat is on a restricted diet, consult your veterinarian to discuss if these levels meet their specific needs.

Q: Does Lucy Pet pet food contain any meat by-products?

No. Lucy Pet Formulas for Life does not include any meat by-products.

Q: Pets with medical conditions

Lucy Pet formulas are not designed to address any specific medical condition. We advise that you consult your veterinarian regarding any specific health issues.