Delivery times will vary dependent on the delivery method chosen. once your items are processed a tracking number will be emailed to you with confirmation of order processed. Please allow the UPS or USPS time 24hrs for tracking information to become available within thier system.

FAQs Archive

Q: Are your cans recyclable?

Yes, see your local community guidelines for recycling cans.

Q: What is the shelf life of Kettle Creations®

Our cans are specially sealed and have a shelf life of 36 months and should be stored in a cool, dry place. After opening, cover, store any unused portion in the refrigerator, and use within three days after opening.

Q: How do I read the date code on the can?

Each can has a “Best By Date” on our packaging, located on the bottom of the can. It will read: “BBE DD/MM/YYYY. See the example image below. [fusion_imageframe image_id="45083|full" max_width="" sticky_max_width="" style_type="dropshadow" blur="" stylecolor="" hover_type="none" bordersize="" bordercolor="" borderradius="20px" align_medium="none" align_small="none" align="none" margin_top="" margin_right="" margin_bottom="" margin_left="" lightbox="no" gallery_id="" lightbox_image="" lightbox_image_id="" alt="" link="" linktarget="_self" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0"]https://www.lucypetproducts.com/wp-content/uploads/2020/08/Date.png[/fusion_imageframe]

Q: How do I serve the refrigerated portions?

If you have stored any unused portions in the refrigerator, some dogs and cats will enjoy chilled stews. You may find that your pet prefers it to be room temperature or slightly warmed. Either allow to rest at room temperature for 20 minutes or gently reheat in the microwave for 8-10 seconds in a microwave-safe dish. Never feed your pet hot food, so test it with your fingertip first.

Q: How are Kettle Creations® Made?

Every formula is made in small batches, handcrafted, and slow-cooked. All ingredients, including seafood, meats, chicken, duck, and veggies are prepared and cooked on premises under extremely close supervision. Ingredients prepared and blended by hand by experienced, skilled workers. This process of hand blending in small batches helps ingredients retain their original shape, color, and texture. Gravy or broths are prepared and added according to exact recipes. The “Retort” cooking units are kept sanitary and cleaned after each formula.

Q: Are these products dolphin-safe?

Yes! Our manufacturer has a dolphin-safe policy and is among the industry’s leaders in implementing programs to prevent accidental dolphin mortality. All the suppliers of the raw tuna and all suppliers of finished goods must be 100% dolphin-safe.

Q: Are Kettle Creations® suitable for puppies or kittens?

Yes, our stews are all-life stages, which means they are complete and balanced for all life-stages from growth to adult and senior pets.

Q: Can I track my order?

Yes your order can be tracked when you receive a tracking number and details of the courier in your dispatch confirmation email. You can also login to your My Account and find your order tracking details.