Lucy Pet Rewards Program FAQ's - Lucy Pet Products

Lucy Pet Rewards Program FAQ’s

Lucy Pet Rewards Program FAQ’s2018-09-18T21:44:51+00:00

Q. How do I join Lucy Pet Rewards?2018-09-14T15:16:05+00:00

Joining is easy! Sign up online for free at https://www.lucypetproducts.com/lucy-pet-rewards/

Q. How will I know if I’ve earned a reward?2018-09-14T09:58:48+00:00

Log into your Lucy Pet My Rewards account to view your points balance. Some points, such as referrals will not show up until the person accepts your referral.

Q. I have questions about my Lucy Pet Rewards Account or the program.2018-09-14T10:00:34+00:00

You can write to us at Rewards@LucyPetProducts.com or call our Exclusive Rewards Member Toll Free Number at 1-844-439-2737

Q. Is there a maximum amount of points that can be redeemed in one order?2018-09-14T15:30:27+00:00

For security sake, the maximum amount of Lucy Pet Rewards points that can be redeemed in one transaction is 10,000 points

Q. Do my Lucy Pet Rewards Points expire?2018-09-14T10:02:27+00:00

Points and Rewards expire one year after they are earned, or if an account has been inactive for 12 months. Your account is deemed inactive if there have been no log-ins in a twelve-month period.

Q. How do I know what items can be purchased with Lucy Pet Rewards Points?2018-09-14T15:26:02+00:00

Visit our Rewards Claim Page (redemption page) to purchase a free product when you have enough points in your balance.

Q.How do I participate in the Buy 12 Get 1 Free program?2018-09-14T15:27:15+00:00

The program rewards you a free bag of food or litter, after the purchase of 12 bags in a 12-month period. The free item must be the same size as the prior 12 bags purchased. You may change the formula within size. There are two ways you can participate and earn a free bag of food or litter. 1. Shop online at LucyPetProducts.com/shop or 2. Purchase the 12 bags at a participating independent pet specialty retail store. Please note: To be eligible to redeem a free item, all 12 purchases must be made within the same channel (either all 12 online at LucyPetProducts.com or all 12 purchased in a pet store). We regret that we are unable to track purchases made in a pet store to apply toward online purchases. We are not able to apply purchases from other online websites toward the redemption of a free bag as part of the Lucy Pet Rewards Program.

Q. Do I have to make a purchase to join or earn rewards?2018-09-14T09:38:26+00:00

No purchase is necessary to become a Lucy Pet Rewards member. An email address is required for a member to receive Lucy Pet Rewards communications and earn Rewards points. You must be 16 years or older to participate.

Q. How do I earn Lucy Pet Rewards?2018-09-14T15:56:14+00:00

When you sign up as a new member, you will instantly earn 100 bonus points. Then you can earn additional points from a variety of ways:

  • Daily log-in points to My Account on LucyPetProducts.com
  • Writing a Product Review on LucyPetProducts.com
  • Refer a Friend to Lucy Pet Rewards
  • Like and Share Lucy Pet Facebook posts
  • Follow Lucy Pet Products on Twitter
  • RT Lucy Pet Products posts on Twitter
  • Like Lucy Pet Products posts on Instagram
  • Leave a comment on the Lucy Pet Products website blog
  • Product purchases on Lucy Pet Products website

 *See Terms and Conditions

Q. How do I redeem Lucy Pet Rewards Points?2018-09-14T15:29:06+00:00

Once you earn enough Lucy Pet Rewards points, you can select a reward to redeem. Options include items from the Redemption Page, or designated products in the Rewards Claim Page (redemption page). During the checkout process, apply your Lucy Pet Rewards points and continue to check out. You may be required to pay for shipping costs, as applicable.  Note: Points will not be earned for the portion of any transaction that was paid for using Lucy Pet Rewards points.

Q. What will I be able to get with Lucy Pet Rewards Points?2018-09-14T09:49:20+00:00

You can redeem your Lucy Pet Rewards points for items listed on our Rewards Redemption Page, or to purchase a free product in our online shop when you have enough points in your balance.