Effective Date: September 1, 2018.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE LUCY PET REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE AS DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR PARTICIPATE IN THE LUCY PET REWARDS PROGRAM.
Lucy Pet reserves the right to change, modify and/or eliminate the Rewards Program and/or all or any portion of these Rewards Terms or any policy pertaining to the Rewards Program at any time and in our sole discretion, including our right to create, add, discontinue or change the membership tiers or benefits or change the expiration date of Rewards Points (defined below) or Rewards Claims (defined below) received under the Rewards Program, merge the Rewards Program with another rewards program, or to adjust how Rewards Points are earned, calculated or redeemed. It is possible that you may be unable to receive enough Rewards Points to redeem a Rewards Claim if we discontinue the Rewards Program or merge the Rewards Program into another rewards program. If we make changes, we will post the amended Rewards Terms to https://www.lucypetproducts.com/lucy-pet-rewards/ and update the “Effective Date above. We may also attempt to notify you in other ways. Unless we say otherwise, the amended Rewards Terms will be effective immediately and your continued participation in the Rewards Program after the amended terms are posted will confirm your acceptance of the changes. If you do not agree to the amended Rewards Terms, you must stop participating in the Rewards Program.
- Rewards Program Eligibility
You must be a United States resident (including residents of U.S. Territories) who is at least 16 years of age to participate in the Rewards Program. The Rewards Program is intended for personal use only, and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Rewards Program. Current Lucy Pet employees and contractors, and their immediate family members living in the same household are not eligible to participate in the Rewards Program.
- Rewards Program Description
The Rewards Program is a free customer loyalty rewards program that allows participants to earn “Rewards Points with qualifying purchases as defined on https://www.lucypetproducts.com/lucy-pet-rewards/ Participants may also earn Rewards Points by participating in Promotional Activities that may be offered through the Rewards Program from time to time. Participants in the Rewards Program may redeem accumulated Rewards Points for “Rewards Claim Redemptions that can be used toward purchasing items on LucyPetProducts.com and may also use the Rewards Points for other purposes as may be provided by Lucy Pet from time to time. These Rewards Terms provide a general overview of the Rewards Program. For more information about earning, calculating or redeeming Rewards Points, Promotional Activities and other details, please visit our Rewards Program page.
- Joining the Rewards Program
There are no membership fees associated with the Rewards Program. Below are some of the ways that you can enroll in the Rewards Program. For more information about enrolling in the Rewards Program, please visit our Rewards Program page.
- Email Lucy Pet Rewards.
- Call the Lucy Pet Customer Rewards Team at 1-866-427-2246;
- Contact us via Live Chat.
- Join the Rewards Program through a special promotion that may be offered by Lucy Pet from time to time. There may be additional terms and conditions applicable to these offers, so please read them carefully;
- Enroll online when you log in to your existing Lucy Pet account (“Lucy Pet Account) (when available) or when you register for a new Lucy Pet Account; or
- Certain select customers will be automatically enrolled in the Rewards Program. If you are automatically enrolled, you still must agree to these Rewards Terms in order to complete your enrollment and participate in the Rewards Program, including redeeming Rewards Points for Rewards Codes or receiving any other Rewards Program benefits, and you will be prompted to do so upon login to your Lucy Pet Account. If you do not agree to these Rewards Terms, you cannot participate in the Rewards Program. Auto-enrolled customers may opt-out of the Rewards Program at any time by contacting the Lucy Pet Customer Rewards Team via email, live chat, or by calling 1-844-439-2737.
Once you are enrolled in the Rewards Program and have accepted the Rewards Terms, you can view and manage your Rewards Program account (“Rewards Program Account) by logging into your Lucy Pet Account. You may only have one Rewards Program Account, and it is nontransferable. You are responsible for anyone else who uses your Rewards Program Account.
- Earning Rewards Points
The benefits that are available to you through the Rewards Program are based on the number of Rewards Points that you earn from Lucy Pet Promotional Activities and/or by making qualifying purchases on LucyPetProducts.com. For information about how to earn product review-based Rewards Points, please reference the section below.
Purchases. In order to receive Rewards Points for a purchase, your order must be placed in the Lucy Pet Account that is associated with your Rewards Program Account. You will earn Rewards Points based on the total amount paid for your purchase, excluding any tax and shipping and excluding any purchases to the extent made with Rewards Redemption Codes, other discount codes or gift cards. For more details about how to earn Rewards Points by making qualifying purchases, please visit our Rewards Program page.
Promotional Activities and Events. From time to time, we, or others acting with our permission, may offer you opportunities to earn bonus Rewards Points, such as inviting you to engage with Lucy Pet in special promotional events or activities in exchange for Rewards Points (“Promotional Activities).
Below are several examples of Promotional Activities that we may offer you under the Rewards Program:
Product Reviews. You may earn Rewards Points by writing eligible product reviews on LucyPetProducts.com (“Product Reviews). Product Reviews may not be combined with other product review incentive programs offered through Lucy Pet. Reviews that violate our Community Terms of Service, appear to be unrelated, off-topic, or posted by an automated web-bot may be removed and will not qualify to earn Rewards Points. Reviews that contain unreasonably negative comments without merit, or contain offensive language may also be subject to removal and will not qualify to earn Rewards Points.
Rewards Program Account Login. During special promotional periods, we, or others acting with our permission, may offer you opportunities to earn Rewards Points once daily by logging into your Lucy Pet Account through your mobile device or computer (when available) (“Account Logins). Please see the Rewards Reviews page for details. The maximum number of reviews is one review per account per item.
Refer a Friend: You may earn Rewards Points by making referrals to friends or family member about the Lucy Pet Rewards Program. In order to receive Rewards Points, you must initiate the referral using the Refer a Friend link from the My Account Page, the recipient must be a valid email address, of a US resident over 16 years of age, and the recipient must accept the referral and complete their registration. If these terms are not met, you will not receive Rewards Points. Lucy Pet reserves the right to limit the maximum number of referrals in a twelve month period to 12 referrals.
Social Media Follows, Likes, Shares, or RT: During special promotional periods, we, or others acting with our permission, may offer you opportunities to earn Rewards Points once daily for activities on linked social media accounts, such as Facebook, Instagram, and Twitter, t