A: Yes, since our products contain natural ingredients, separation is normal. In particular, the natural coconut oil can separate, depending on the temperature of where the bottle was stored in your home. Simply shake the bottle to blend the shampoo, and use normally. This is perfectly normal.
Do your products contain any parabens, sulfates, phosphates?Victoria Moore2019-06-07T19:03:21-07:00
They’re Products with a Cause, made with natural ingredients. Each formula has a functional benefit to the coat & skin and smells really great. They come in beautifully packaged metal bottles that can be recycled. Our Leave-in Conditioning Sprays can be used in between baths to condition & freshen up your dog’s coat.
What does ‘Products with a Cause’ mean?Victoria Moore2019-06-07T19:03:47-07:00
We use natural ingredients to formulate our grooming products, along with a blend of safe and effective synthetic preservatives to prevent rancidity, bacteria, and fungi for the duration of the shelf life. However, these synthetic preservatives only represent a very small percentage of the total formulation.
Are these products ‘all natural’?Victoria Moore2019-06-07T19:15:04-07:00
At Lucy Pet Products, we want to always be honest and transparent with our consumers. We use safe and effective preservatives in our formulas to ensure they remain shelf stable. If grooming products do not use safe and effective preservatives, they would become rancid, break down, and could develop microbial bacteria or other nasty things in a very short time. Some brands claim to use “natural preservatives” but after a closer look into those formulas, we have found that some brands are not being fully honest with their consumers. We have not found a single “natural preservative” that enables the product to be shelf stable after 3 months.
The safe and effective preservatives used in our formulas have antibacterial and antifungal effects, which prevent against bacteria, yeast, and fungi from forming.
We prefer to be fully honest and provide safe grooming products that will be healthy, safe and effective whenever you purchase them. While we do use a mild preservative, these only represent a very small percentage of the total formulation and are commonly used in most human skin and hair care personal products.
Our shampoos and conditioners have a shelf life of 6 years. When properly stored and under ideal conditions, it will remain in good condition for 6 years. If the product is exposed to very cold (freezing) temperatures it may reduce the effectiveness but the product will still work. We recommend storing these products in a cool dry place.
How do I read/understand the lot code on the Shampoos & Conditioners?Victoria Moore2019-06-07T20:36:18-07:00
Batch lot codes are an integral part of our Quality Assurance Program as well as a way of providing tracking information on our products.
Every product is assigned a batch code at production and is based upon the date a batch record is issued on that date. The batch code is represented by a six (6) characters (combination alphabetic and numeric) as follows:
1st & 2nd characters: Numeric representing the year that the bulk is projected to be manufactured (00)
3rd character: Alphabetic representing the month that the bulk is projected to be manufactured (A-L)
4th & 5th characters: Numeric representing the date (of the month) that the bulk is projected to be manufactured (00-31)
6th character: Alphabetic representing the sequence of number of batch records issued for that specific date of projected batches to be manufactured (A, B, C, etc.)
Example: Batch code 17A22A assigned to the first batch record projected to be manufactured on January 22, 2017.