FAQ Shampoos & Conditioners2019-06-26T09:20:19-07:00

FAQ Shampoos & Conditioners

Is it normal for the shampoo to have thick clumps in it?2019-06-07T18:58:09-07:00

A: Yes, since our products contain natural ingredients, separation is normal. In particular, the natural coconut oil can separate, depending on the temperature of where the bottle was stored in your home. Simply shake the bottle to blend the shampoo, and use normally. This is perfectly normal.

Do your products contain any parabens, sulfates, phosphates?2019-06-07T19:03:21-07:00

No. Our Shampoos or Leave-In Conditioning Sprays DO NOT contain parabens, sulfates, phosphates or other harsh chemical ingredients.

What makes these products special?2019-06-07T19:03:31-07:00

They’re Products with a Cause, made with natural ingredients. Each formula has a functional benefit to the coat & skin and smells really great. They come in beautifully packaged metal bottles that can be recycled. Our Leave-in Conditioning Sprays can be used in between baths to condition & freshen up your dog’s coat.

What does ‘Products with a Cause’ mean?2019-06-07T19:03:47-07:00

We are committed to helping animals by donating to the Lucy Pet Foundation, whose mission is to reduce pet overpopulation and support other animal welfare causes.

Does Lucy Pet Products perform any laboratory testing on animals?2019-06-07T19:04:11-07:00

No. Lucy Pet Products does not test any of its products on animals. We allow our own pets to use our products to use our products as we develop and perfect them.

Do you have a skin sensitive formula?2019-06-07T19:04:21-07:00

The Big Apple formulas includes oatmeal which is skin soothing.

Why Does the Blue Lightning formula contain Blue 1 and Red 33?2019-06-07T19:04:55-07:00

These colors help provide optical brightening and are commonly used in consumable human food products such as mouthwash, soft drinks, and candy. The colors are not a skin irritant and are skin safe.

What ingredients are in the Leave-in Spray that helps the coat?2019-06-07T19:05:07-07:00

We use coconut and vegetable conditioners, whole oats, chamomile flower and papaya extract and silk amino acids.

What is the thickener that is used in the shampoo formula?2019-06-07T19:05:16-07:00

We use sodium hydroxide as a thickener.

Can the metal bottles be recycled?2019-06-07T19:14:42-07:00

Yes, they are 100% recyclable

Do you use natural ingredients?2019-06-07T19:14:53-07:00

We use natural ingredients to formulate our grooming products, along with a blend of safe and effective synthetic preservatives to prevent rancidity, bacteria, and fungi for the duration of the shelf life. However, these synthetic preservatives only represent a very small percentage of the total formulation.

Are these products ‘all natural’?2019-06-07T19:15:04-07:00

No, since we use safe and effective preservatives our formulas cannot be considered 100% natural. However, these only represent a very small percentage of the total formulation.