We’re so sure that you will love all Lucy Pet Products that we offer a 100% Money Back guarantee. If you are not completely satisfied with our shampoos, conditioning spray or litter, return the unused portion in the bottle or bag and/or the original UPC code (proof of purchase) from the bottle or bag along with your store receipt to the point of purchase for a full refund in accordance with any applicable store policies.

Or, you may receive your refund by mailing the original UPC code from the bag and your store receipt (please include your name and full mailing address) to the following address within 90 days of purchase:

Lucy Pet Products Customer Care


917 Lawrence Drive
Thousand Oaks, CA 91320 U.S.A.

If you have any other questions or concerns please feel free to Contact Us