FAQ | Lucy Pet Products
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FAQ2019-06-25T19:14:36-07:00

LUCY PET FAQ

How do I join Lucy Pet Rewards?2019-06-07T19:01:43-07:00

Joining is easy! Sign up online for free at https://www.lucypetproducts.com/lucy-pet-rewards/

How will I know if I’ve earned a reward?2019-06-07T19:01:01-07:00

Log into your Lucy Pet My Rewards account to view your points balance. Some points, such as referrals will not show up until the person accepts your referral.

I have questions about my Lucy Pet Rewards Account or the program.2019-06-07T19:00:08-07:00

You can write to us at [email protected] or call our Exclusive Rewards Member Toll Free Number at 1-844-439-2737

Is there a maximum amount of points that can be redeemed in one order?2019-06-07T18:59:42-07:00

For security sake, the maximum amount of Lucy Pet Rewards points that can be redeemed in one transaction is 10,000 points

Do my Lucy Pet Rewards Points expire?2019-06-07T18:59:20-07:00

Points and Rewards expire one year after they are earned, or if an account has been inactive for 12 months. Your account is deemed inactive if there have been no log-ins in a twelve-month period.

How do I know what items can be purchased with Lucy Pet Rewards Points?2019-06-07T18:59:04-07:00

Visit our Rewards Claim Page (redemption page) to purchase a free product when you have enough points in your balance.

How do I participate in the Buy 12 Get 1 Free program?2019-06-07T18:58:44-07:00

The program rewards you a free bag of food or litter, after the purchase of 12 bags in a 12-month period. The free item must be the same size as the prior 12 bags purchased. You may change the formula within size. There are two ways you can participate and earn a free bag of food or litter. 1. Shop online at LucyPetProducts.com/shop or 2. Purchase the 12 bags at a participating independent pet specialty retail store. Please note: To be eligible to redeem a free item, all 12 purchases must be made within the same channel (either all 12 online at LucyPetProducts.com or all 12 purchased in a pet store). We regret that we are unable to track purchases made in a pet store to apply toward online purchases. We are not able to apply purchases from other online websites toward the redemption of a free bag as part of the Lucy Pet Rewards Program.

How do I to Transition my pet to Lucy Pet Formulas for Life ™2019-06-07T18:58:35-07:00
The key to switching foods is to do it gradually, so your pet’s digestive system can adapt to our formula and nutrients. Start by replacing 20-25% of the current food you are feeding with Lucy Pet Formulas for Life. Each day, gradually increase the amount of new food and decrease the amount of the former food until your pet is eating only the new diet.

If your pet tends to have a sensitive stomach, allow up to 10-14 days to fully transition to Lucy Pet Formulas for Life™

In some instances, a pet can experience soft stools during the first week when you switch and transition to any new food. Lucy Pet Formulas for Life™ digest easily and most pets transition smoothly. However, if your pet’s stool becomes loose, it may be necessary to transition more gradually to the new diet.

Be sure to temporarily eliminate any treats or wet food for the first few days, and follow feeding guidelines closely. Lucy Pet diets may require different feeding quantities than the food you were previously feeding.

For your convenience, we have prepared a printable copy of these instructions. Click here to download a copy.

Is it normal for the shampoo to have thick clumps in it?2019-06-07T18:58:09-07:00

A: Yes, since our products contain natural ingredients, separation is normal. In particular, the natural coconut oil can separate, depending on the temperature of where the bottle was stored in your home. Simply shake the bottle to blend the shampoo, and use normally. This is perfectly normal.

How does this product compare to a raw diet?2019-06-07T18:57:55-07:00

There is really no comparison when it comes to raw vs. kibble dog food. The health and safety concerns of a raw food diet, coupled with its inconvenience and high cost, make it an impractical option for most dog or cat owners. Kibble offers an array of benefits without compromising nutrition, price, convenience, or pet safety. To read more see our blog post: https://www.lucypetproducts.com/raw-vs-kibble

Does Lucy Pet offer any products for pets with food sensitivities?2019-06-07T18:57:37-07:00

Yes. Our Limited Ingredient Diet Duck & Potato formula is an excellent choice for dogs with food sensitivities.

Does Lucy Pet offer coupons?2019-06-07T18:57:20-07:00

If you join our Lucy’s Friends e-mail list you will receive exclusive offers and advance distribution of money saving coupons and promotions. Periodically we also offer coupons and special offers from our Facebook page. You can “like” us on Facebook at Lucy Pet Products to view rebates, coupons or promotions that are made available to the public.

Does Lucy Pet have a frequent buyer program?2019-06-07T18:57:00-07:00

The program rewards you a free bag of food or litter, after the purchase of 12 bags in a 12-month period. The free item must be the same size as the prior 12 bags purchased. You may change the formula within size. There are two ways you can participate and earn a free bag of food or litter. 1. Shop online at LucyPetProducts.com/shop or 2. Purchase the 12 bags at a participating independent pet specialty retail store. Please note: To be eligible to redeem a free item, all 12 purchases must be made within the same channel (either all 12 online at LucyPetProducts.com or all 12 purchased in a pet store). We regret that we are unable to track purchases made in a pet store to apply toward online purchases. We are not able to apply purchases from other online websites toward the redemption of a free bag as part of the Lucy Pet Rewards Program.

Is Lucy Pet available for purchase online?2019-06-07T18:56:45-07:00

Our products are available through pet specialty retail stores and online from our own website LucyPetProducts.com, Amazon.com and Chewy.com

Pets with medical conditions2019-06-07